Little Known Facts About empire floors coupons.Therefore the calls Using the timing are only for entertaining? I sat below ALL day ready, he at last came at 4:thirty. He reported he told Empire he might be listed here late afternoon making sure that implies they were being lying to me.
Full squander of time, as well as tile looks dreadful! The original tile we experienced looked a lot better than this job!! Carpet installation went good and pleased with it.
On November sixth, I received an automatic concept stating the installers ended up on their way. Your group was a no show on November 6th. On November 7th , we rescheduled for November 8th since I used to be advised Trevor preferred to oversee the substitution, and is particularly The main reason why they didn’t present on Monday or Tuesday. November 8th, the original installer showed up with seven containers of flooring. He questioned us what area was being changed.
Our mission is to generate attractive new floors easy for all of our customers, and we’re upset to listen to regarding your ongoing practical experience. We’ll be even further investigating your problems, and we’ll be in contact with you Soon.
We sense your frustration, and we’d choose to observe up along with you. You should e-mail us at customersupport@ empire-today.com with both of those your problems and account information.
We’ve read your write-up, and we’re let down to hear that the installation has not been concluded. Be sure to e-mail us at customersupport@ empire-today.
Thanks for building us aware of your expertise. We’re unhappy to hear that there was a miscommunication relating to your account harmony, and we’d prefer to make this ideal.
We strive to depart a good impression all through our in-property consultations, and we’re sorry to listen to this was not the case. We’ll be in touch with you Soon to debate your practical experience.
We know your time and energy is efficacious, and we regret to hear that you choose to were inconvenience by a skipped appointment. Be sure to electronic mail us at customersupport@ empire-today.com with the concerns combined with the street address within your scheduled appointment. We anticipate building items legal rights to suit your needs.
January 29, 2018 at twelve:07 pm Howdy, I want to speak to your consultant who has the authority over a customer service rep. We at first scheduled an install to promote our property but chose to put the sale empire today off until finally May perhaps Once i identified as to reschedule the apt the CSR explained to me he could only e-book out 6 months but then at that point we could then reschedule for my expected date of April, and advising me to help keep my deposit readily available. In no way at the time did he say he won't be capable to force my set up until eventually April. He then booked an put in day as considerably out as his agenda would let and truly instructed me he would look after cancelling and rescheduling it after the apt in Jan will come up.
After complaining to Empire flooring, they provided to deliver someone else again out to set up new baseboards, Once we send them measurements of rooms required and once we receive the materials needed to do function. We shouldn’t need to be performing additional work ourselves! The tile in all rooms demands deep cleaned. It is my view that somebody should have arrive out right away and inspected this work by themselves to see the poor work their installers did.
On the advice of a friend I commenced contact with Empire in September. My original "ticket" was closed with Empire boasting it had been as a result of MY not returning phone calls. I knowledgeable them that we have been while in the age of technological know-how and I will go on and request my phone documents in tricky duplicate that will clearly show how repeatedly I've named, And just how often times Empire has named.
About the 18th I didn't hear from anybody by 9:30am so I known as and left a msg for Ashley. An hour went by and No contact again so I termed all over again and spoke to Jaret who stated “I was not on the routine today. Properly which was Not fantastic And that i started out contact men and women at Empire and did a Chat with John who known as the Kent office he stated they were being seeking to locate a company to return.
We are thrilled to listen to that your issues ended up dealt with in a timely way, and that the In general installation was a hit!